I am very disappointed as I could not get my sample. I have tried to investigate further though, have gone through the complaint department and then through Debenhams' store manager in Sunderland. What a joke the whole story is!! The manager was claiming that the head office had sent them in an e-mail when to distribute the samples. So these samples usually come to the store on Thursday and then beauty club members can get these samples on Friday. This was the case for awhile. However, for Chanel lipstic it was clearly stated that it would be available on the 16/11/2019 (which was unusual in the first place) on all the sites I am using, including this Beauty Club. I am not really surprised about Sunderland, the samples are never available- you need to be VIP or a friend or family member to get them, it was my firm belief in the first place. After I have read a lot of posts here, I know now that we have been deceived by somebody on the top of the chain. Our local Debenhams' manager promised to phone head office on Monday morning and I am waiting for their response. I am really determined to get a sensible answer this time as it is not the frst time I can not get free samples in Sunderland. I think we also deserve some apology for incorrect information provided as it is against the law. As it is a big outfit in the UK, these kind of mistakes are not simply forgiveable and it would be nice to get some compensation for the time, petrol and nerves some of us experienced today.
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