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Re: What customer service? 🤦🏻‍♀️

Michele82
Beauty Icon

@sfbeautyxo  OMG, I feel so sorry for you. That’s an awful experience and I think maybe most of us have a story to tell about unhelpful SA unfortunately, but please don’t be quiet as her behaviour is recurrent. You should talk to her manager or even escalate it to Debenhams store manager.  You don’t deserve that! None of us deserve it! Even if we’re not buying and just browsing, we still need to be treated with kindness and politeness. Be positive! 😉💖😉

Re: What customer service? 🤦🏻‍♀️

Suzy
Beauty Icon

@sfbeautyxo 

Oh how awful that you and your sister were treated like that . I would definitely make a complaint.

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Re: What customer service? 🤦🏻‍♀️

Community Manager
Community Manager

Hey @sfbeautyxo ,

 

I'm so sorry you've had this negative experience in store! I completely understand your frustration and wanting to share this with the Community but the best people to tell would be our customer service team - heretohelp@debenhams.com as they'll be able to help with any complaints! Please don't let this put you off shopping with us ðŸ’• 

 

xx

Re: What customer service? 🤦🏻‍♀️

donster
Living the Highlight

@sfbeautyxo This is appalling customer service, I would make a complaint to the store . xx