Extremely disappointed in the event this afternoon!!!!! As it stated it was a ticketed event and i presumed that meant it be open for ticket holders only (not for people to walk in and buy a ticket in the middle of the event to get the discount on their products there and then) and also told the would be goodie bags, makeovers, festive drinks and nibbles non of which were there.
The were no free samples at any of the counters as was told by one member staff they are not allowed to order any in the run up to Christmas but they should get some in January. This is the first time I have been to a beauty event, and a shall not be going again!!! Was hoping to get some nice Christmas but all the counters had limited stock, so am now reluctant to shop at Debenhams.
@EllenL please could you respond and pass this feedback to the store as well as the team in charge of events.
@Davina sorry to hear that you didn’t have a pleasant experience. It’s such a shame as these nights/events are perfect for Christmas time but if they aren’t going to put the effort in store and make customers feel valued then unfortunately people won’t spend.
This time of year is when people are going to spend a lot and not even having samples/free gifts is very disappointing.
@Boss786 spent £170 Black Friday and didn’t even receive 1 sample 😱 same as the rest of us no samples what so ever.
@Davina oh dear so sorry to hear this i wish they would if learnt from the last year event as many were complaing then
Yes @SophieG1 i spent on chanel £165 and recieved nothing no sample nothing i was quite annoyed i rang costumer services and it was a total waste of time.
I mean comon be fair i spend and spent alot so just thought if i ordered from chanel wrbsite direct i would of had such a beautiful box from chanel aswel as goodies they give beautiful pouches with samples so next time id be thinking were i get my chanel & dior from☹
@Davinasorry to hear this. l just wrote about this just now l am very disappointed and l tried to post lt about my bad experience with my local store ,but beauty club did not published lt. 😔 l usually like shopping in my local store but today l was in shock l didn't got my facial treatment that Clarins booked for me couple days ago. And the ladies that worked there didn't treat their customers right today😔
My start at the beauty event started bad ,but l went to another store where l had a great time and l met one of the ladies from this community she was a lovely lady❤