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Trials ?

hockeymum1477
Getting Lippy

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This was for the Clarins Restorative Radiance Cream,

 

 

 

7 REPLIES 7
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Re: Trials ?

SophieG1
Beauty Icon

@hockeymum1477  The picture hasn’t loaded yet were you selected? Have you been trailing it?

Re: Trials ?

hockeymum1477
Getting Lippy

Nope. I received confirmation in July, still waiting for it to arrive. But have emailed several times and no response. Annoyed by lack of customer service, just same as in store.

Re: Trials ?

SophieG1
Beauty Icon

@hockeymum1477  Have you messaged the admin on the community? @TazK  I’m sure she will be able to look in to this for you?  

Re: Trials ?

Community Manager
Community Manager

Hi @hockeymum1477 ,

 

We don't receive any of the reply emails as they are sent from a 'no-reply' address, please message me directly and we can arrange your product to be sent out 😊 

 

Thanks,

Taryn 

Re: Trials ?

hockeymum1477
Getting Lippy

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Re: Trials ?

hockeymum1477
Getting Lippy

Clarins restorative cream. Was told in July I had been chosen to try this. It never arrived, and though I emailed I never got a response. Was not really surprised, as that’s the same attitude I get when I go in store - you’re too old, you’re  disabled, you have to buy first. I have tried several different email addresses to get in touch, but not clear as there is no direct link for this. This would have been my first trial for Debenhams, and I was so excited, especially having seen lots of others getting perfume and makeup trials. Now feel let down, upset and annoyed. But it was “something for nothing”, so shouldn’t really complain.

Re: Trials ?

SophieG1
Beauty Icon

@hockeymum1477  If you I on your little icon at the top it will bring a drop down bar that says messages than you will be able to access the message that was sent to you and reply from the community. 

Hope this helps.

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