i need some help particularly from community moderator as I had bought a Estée Lauder double wear foundation but it doesn’t match to my skin at all . It’s absolutely new I didn’t use it much bcz it just didn’t colour match my complexion. Unfortunately it has passed the 28 day exchange time period and I no longer have the receipt. I want to exchange this foundation with another Estée Lauder double wear using the colour match facility. As it’s a bit pricey one I just can’t let it waste. What should I do.
However as a month has now passed and the product is open, I wouldn't think there is much they could do, especially as there is no receipt.
Just as a little advice, maybe ask for a colour match before purchasing your next foundation. When I bought my double wear the counter lady also gave me a sample so I could test the colour in natural light without opening the product, then it could be returned or exchanged if I decided it wasn't quite right 🖤